Terms of purchase and delivery
General Terms and Conditions:
If we do not have all items in stock, they will not be delivered until we receive your approval.
To shop with us, you must be at least 18 years old.
Complaints are handled in accordance with the Swedish Consumer Sales Act.
For uncollected packages, the shipping cost will be charged and must be paid within 14 days; otherwise, the claim will be forwarded to a debt collection agency.
Payment in advance.
Goods must be paid in advance to our Bankgiro 978-0925 or Bank Account 7977 28 086 76
Swish 123 533 48 18
Orders paid in advance that have not been received in our account within 7 days will be canceled, unless otherwise agreed.
International payments can be made to our bank account or via Klarna.
We ship to all countries within the EU, except Norway, the UK, and Switzerland
Iban SE15 8000 0000 0797 7280 8676
BIC swedsess
Don’t forget to fill in the sender’s details, including the recipient’s name, address, and phone number/email, so we can contact you if any questions arise.
Cash on Delivery
Not applicable.
Corporate Orders
Companies typically have 30 days net payment terms.
Delivery Terms*
We ship orders via PostNord or DHL ServicePoint to the nearest pickup location.
If you prefer a specific pickup location, please indicate this in the message box during checkout.
Shipping Costs
DHL servicepoint
0-1 Kg DHL 49:-
2-3 Kg DHL 53:-
3-5 Kg DHL 57:-
5-7 Kg DHL 62:-
7-9 Kg DHL 71:-
9-12 Kg DHL 75:-
12-15 -Kg DHL 82:-
15-20 Kg DHL 96:-
0-1 Kg Postnord 66:-
1-2 Kg Postnord 99:-
2-3 Kg Postnord 122:-
3-5 Kg Postnord 145:-
5-10 Kg Postnord 199:-
10-15 Kg Postnord 240:-
15-20 Kg Postnord 285:-
Delivery Responsibility
We do not take financial responsibility for any delays caused by the shipping company.
Delivery Times
Standard delivery time is approximately 2–4 days with PostNord.
DHL ServicePoint deliveries take 2–6 days.
If the item is not in stock, delivery may take longer.
Some products may take up to two weeks to deliver if they are not in stock
Stock and Cancellation
If the product is not in stock within 14 days, you as a customer have the right to cancel the purchase unless otherwise agreed.
During peak seasons, delivery times may be longer.
Damaged Shipments
If you notice damage to the package, report it immediately to the post office or carrier and file a damage report. Do not accept a damaged package!
If you discover damage only after opening the package and the damage appears to be due to mishandling by the postal service or carrier, contact them to file a damage report.
If a dispute with the postal service or carrier cannot be resolved, please contact us.
Uncollected Shipments
If you order and do not collect your shipment before it is returned to us (usually after about 14 days), we will charge you 350 SEK for handling and administrative costs.
Shipping Costs
Shipping costs are calculated based on the actual weight of the order.
This is automatically processed in the webshop, and the shipping cost is displayed at checkout.
Right of Withdrawal/Complaints/Size Exchange*
Complaints are handled in accordance with the Swedish Consumer Purchase Act.
We follow the Distance Selling Act in accordance with the recommendations of the Swedish Consumer Agency. According to the Distance Selling Act, you have the right to return ordered, fault-free goods without giving a reason. Notification of this must be provided as soon as possible, but no later than fourteen (14) days from the date the goods were received (does not apply to custom-ordered items). You are responsible for the return shipping costs. For a refund, please provide your postal giro, bank giro, personal account, or bank account number.
Returns should be sent to:
Norrbottens Skogsteknik
Gamla Vägen 2
952 72 Sangis
Phone: +46 70-2117563
Please email us before any return
Payment options
Klarna or direct payment to account:
7977 28 086 76 ,
BANKGIRO 978-0925,
Swish 123 533 48 18,
BIC: SWEDSESS
IBAN: SE15 8000 0000 0797 7280 8676
- Klarna Checkout
After identification and risk assessment, Klarna Checkout displays the payment options available to you. Regardless of the payment method you choose, Klarna or one of Klarna’s partners will handle the payment transaction, while the actual purchase of the product or service is made directly from the store. Questions about products or services should therefore be directed to the store.
Current payment options that may be offered through Klarna Checkout include invoice, account credit, card payment, or direct bank payment. Invoice is the default payment option.
- Klarna Invoice
When you pay via Klarna Invoice, you shop safely and easily. You never need to provide your card details, and you always pay after receiving your goods.
- Always receive your goods before paying
- Payment term: always 14 days
- No need to provide card details
- Always a 14-day right of withdrawal in accordance with the Distance and Home Sales Act*
- Download your invoices from klarna.se
- Option for installment payments
If payment is delayed, a reminder fee of SEK 50.00 and an interest rate of 26.00% will be applied. At the time of purchase, a credit check is performed, which in some cases may involve obtaining a credit report. You will receive a copy of the credit report by mail. Personal data is processed in accordance with applicable legislation. Klarna processes personal data for the purpose of customer analysis, identification, credit checks, and marketing. Personal identification numbers are used as customer numbers for customer management purposes.
- Klarna Account
The payment method for those who want to choose how much to pay each month. But Klarna Account offers more than that. In addition to always receiving your goods before paying, all your purchases are gathered on one account. This applies even if you have shopped in multiple different stores via Klarna Account. That means one single invoice, regardless of the number of purchases.
- Always receive your goods before paying
- Pay from SEK 50/month or 1/24 of the total amount
- No need to provide card details
- All your purchases are gathered on one account and one invoice
- Shop now – pay at the end of the next month
- An invoice fee of SEK 29, regardless of the number of purchases
- You can pay the full amount at any time
For a purchase of SEK 10,000 with Klarna Account’s standard terms, the setup fee is SEK 0. The applicable annual interest rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The total credit purchase price is SEK 11,458. The number of installments is 12, and each installment is SEK 955. This example assumes repayment over one year.
At the time of purchase, a credit check is performed, which in some cases may involve obtaining a credit report. You will then receive a copy of the credit report by mail.
Läs mer: Allmänna villkor
Läs mer: Standardiserad europeisk konsumentkreditinformation
- Prepayment by Cash on Delivery
Not applicable.
- Advance Payment
You pay in advance to our bank giro account number: 978-0925.
Or via Swish: 123 533 48 18
Account Holder : Norrbottens Skogsteknik
Payments from Abroad :
Klarna is also available as a payment option for certain countries!
BIC: SWEDSESS
IBAN: SE15 8000 0000 0797 7280 8676
Orders paid in advance that have not been received in our account within 7 days will be canceled unless otherwise agreed.
Personal Data Act
Your personal data is processed in accordance with the applicable provisions of the Personal Data Act (PUL).
SMS Notifications
The mobile phone number you provide at checkout may be used for SMS notifications regarding delivery or other communication related to your order.
Disputes
Any disputes will first be resolved through discussion with our customer service. We follow the recommendations of the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden) and refer to the European Commission’s online dispute resolution tool: http://ec.europa.eu/consumers/odr/